FAQ
Q: Is my personal information and payment secure? A: Yes, all payments are processed directly by trusted payment processors such as PayPal and Shop Pay. Your information is encrypted and protected. We would never sell your information.
Q: How do I check my order status? A: Allow 12-24 hours for processing. Once shipped, you'll receive an email notification. Track your order on the [Order Lookup Page](TRACK MY ORDER).
Q: How long does shipping take? A: Processing takes 12-24 hours, then 2 days to ship. Global fulfillment centers deliver in approximately:
United States: 6-10 days
Australia: 6-11 days
Canada: 6-10 days
United Kingdom: 6-10 days
Rest of the World: 6-12 days
Q: Why does shipping take time? A: Our unique, competitively priced products result in slightly longer shipping times. We strive for prompt shipments.
Q: Do you ship internationally? A: Yes, we ship worldwide to ensure a satisfying shopping experience for every customer.
Q: Is my information secure? A: Absolutely! We use SSL security to encrypt personal information. Your credit card data is not stored, ensuring privacy.
Q: Can I cancel my order? A: Yes, you can cancel your order with no penalty! You would need to cancel your order before it ships. Please email us at Support@SmartHangerStore.com to receive assistance from our customer support team.
Q: I entered an incorrect address, what should I do now? A: If you have misspelled or auto-filled an incorrect address, please contact us as soon as possible at SmartHangerStore@gmail.com. We are unable to change the shipping address if your order has already shipped.
Q: How do I order on your website? A: Click 'Add To Cart' or use "Buy Now." Fill in shipping and billing info for swift delivery.
Q: Does SmartHangerStore guarantee product quality? A: Certainly! If unsatisfied or if the product is damaged, contact us immediately for a hassle-free resolution. Free exchanges available with image proof provided.
Q: I have a question that wasn't answered, can you please help? A: Absolutely! We will be happy to assist you as much as possible! Please send us an email to SmartHangerStore@gmail.com and we will respond within 1 business day. Kindly attach your order number and address the problem clearly. Thank you!